Delhi Drain Silt Application – Privacy Policy

1. Introduction

Welcome to Solid Waste Management. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application.

2. Purpose

The Delhi Drain Silt Application is an essential tool for officials, enabling them to log in and document their operations effortlessly. By capturing photos of each complaint, the app ensures transparency and accountability. Its user-friendly design enhances tracking accuracy, improving overall fleet monitoring and operational efficiency.

3. Information We Collect

Personal Information:

We collect personal information, including your name, phone number, and other details necessary to address issues raised by the user (petitioner) and to provide the functionality of the application. We do not collect any personal user data except for tracking the mobile number to display service results and provide personalized services.

Non-Personal Data:

We use images and free image banners to support the application.

4. Permissions We Require

Camera:

The app requires access to the camera to capture images for the grievance module. The captured images are stored on the phone's storage and are only shared within the app with the user's explicit consent.

External Storage:

The app requires access to external storage to retrieve images from the gallery for sharing information or registering grievances.

5. How We Use Your Information

We use the information we collect to:

• Provide and improve our services.
• Personalize your experience.
• Communicate with you.
• Ensure the security of our app and users.
• Comply with legal obligations.

6. Sharing Your Information

We do not share your personal information with third parties except:

• With your consent.
• For processing and service provision by trusted partners.
• To comply with legal requirements.
• To protect our rights and the rights of our users.

7. Location Data

Our application may collect and access location data to enable specific features such as:

• Determining your current location to provide location-based services (e.g., assigning service areas, tracking, routing, etc.).
• Enhancing service delivery by allowing the app to function efficiently based on your geographical position.

How We Use Your Location Data:

• Location data is used solely for operational and service purposes within the app.
• We do not share your location data with any third parties without your consent.
• The data is stored securely and retained only as long as necessary for the intended purpose.

User Control:

• You can control location permissions through your device settings at any time.
• If you choose to disable location access, some app features may not work as intended.

8. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. All payment transactions are handled securely through trusted payment gateways.

9. Your Choices

You can manage your privacy settings and control what information you share with us through your device settings.

10. Children's Privacy

Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: himsv.ccc@gmail.com